Welcome to Holland International Market!
Cart 0

FAQs

When will my order ship?
We are currently shipping orders within 24-48 hours from when the order is placed.  You will receive an email notification with a tracking number when the order has been shipped.

What are my shipping costs? 
Shipping rates depend on the total weight and dimensions of your total order.  

Total Weight Shipping Costs
0-10 lbs $15.00
10-20 lbs $25.00
> 20 lbs We will contact you regarding exact shipping costs


How are frozen and other perishable items handled?
All frozen and perishable items are shipped with an ice pack.  Due to possible shipping delays or warm weather conditions, we cannot guarantee that these products will arrive in good condition.  As such, please ensure that your shipping address is correct to avoid any further delays. 

Return Policy on Perishable Food Products
We do our best to ensure the accuracy of every order that is shipped out. Likewise, we ensure proper packaging of all perishable items wrapped securely with ice packs to keep them in good condition.

Please ensure the accuracy of your order UPON RECEIPT. Any error, defective or damaged item must be reported to us within 5 days of receipt of your order.

If we receive your claim report, within our policy period, we will refund you the full price of the damaged items but there will be NO refund on the original shipping charges. Please reach out to us right away at (562) 925-9444 with any questions that you have on your order. We will resolve any issue the best & fastest way we possibly can.

** Perishable items include: Cheese, fish, meat products (frozen food products) 

How can I track my order?
As soon as we are ready to ship your order we will send you an email with the delivery information.  After that, you will be able to track your shipment with the courier.  It may take up to 24 hours before tracking information is updated.   

Can I pick up my order in person?
Of course!  You are always welcome to visit us in our store in Bellflower, California.  You might even find items that you did not know you wanted! 

Our address is 9835 Belmont Street, Bellflower, CA 90706.  Our store hours are Monday through Friday from 10am to 5pm, Saturday from 10am to 6pm and Sunday from 10am to 3pm.

Who can I call with questions?
We are happy to answer your questions at (562) 925-9444.  If you reach us after-hours, please leave a message with your name and number and we will return your call promptly.  You can also email us at hollandinternationalmkt@gmail.com